The 100-Night Perfect Sleep Guarantee
At ESSEN, we are confident that you will love your new mattress. We also understand that a mattress is a significant investment in your well-being, and your body needs time to adjust to a new sleeping surface.
100 Nights Trial
Sleep on it for over 3 months risk-free
Free Exchange
One-time firmness exchange (complimentary for Ultra Max)
Give Back
Returned mattresses donated to families in need
1. Trial Period & Eligibility
100-Night Trial:
Your trial period begins on the date your mattress is delivered. You have 100 nights to sleep on the mattress in the comfort of your own home to decide if it's the perfect fit for you.
Mandatory 60-Night Adjustment Period:
It can take between 45 to 90 days for your body to fully acclimate to a new mattress. Initial stiffness or discomfort is normal. For this reason, we require you to sleep on your new mattress for a minimum of 60 nights before initiating a return or exchange. This allows your body sufficient time to adjust to the new support system.
Eligibility:
- This guarantee is limited to one (1) mattress return per household or delivery address to prevent policy abuse.
- The trial is only available to the original purchaser of the mattress with a valid proof of purchase from our official Singapore website or authorized showrooms. The guarantee is non-transferable.
2. Conditions for Return
Mattress Condition:
To be eligible for a return, the mattress must be in a clean, donatable condition, free from any stains, tears, odours, or damage beyond normal wear and tear. We reserve the right to refuse a return if the product is found to be in an unsanitary or damaged state.
Use of Mattress Protector:
We strongly recommend using a waterproof mattress protector throughout the trial period. A soiled or stained mattress will void the 100-Night Perfect Sleep Guarantee.
3. The Return & Exchange Process
Our goal is to help you find the perfect sleep solution. Therefore, our process is designed to first resolve any comfort issues before proceeding with a full refund.
Initiate a Request
If, after the 60-night adjustment period, you are not satisfied, please contact our customer service team via email at [email protected] to initiate a request.
Free Firmness Exchange (Recommended)
The most common reason for dissatisfaction is an incorrect firmness level. As the primary solution, we offer a one-time, complimentary exchange for a different mattress model or firmness level from Ultra Max to Ultra Plus. For Ultra Plus upgrading to Ultra Max, there is a required fee of the price difference between the two mattresses. Our sleep experts will work with you to find a more suitable option.
Return for Refund
If you choose not to proceed with an exchange, you may opt for a full return.
4. Exclusions & Limitations
- •The 100-Night Perfect Sleep Guarantee applies only to our mattresses. It does not apply to other products such as bed frames, pillows, bedding accessories, custom-sized mattresses, or items marked as "Clearance" or "As-Is".
- •This policy is valid only for customers residing in Singapore with a Singaporean delivery address.
- •ESSEN reserves the right to refuse the 100-Night Perfect Sleep Guarantee to anyone suspected of abusing the policy, including but not limited to, having a history of excessive returns.
5. Our Commitment to Sustainability
We never resell a returned mattress. Every mattress returned to us in good condition is donated to local charities and families in need, ensuring it finds a second home and does not end up in a landfill.
6. Important Distinctions
- •Warranty: This sleep trial is a satisfaction guarantee covering comfort preference. It is separate from our 10-Year Limited Warranty, which covers manufacturing defects and material faults.
- •Statutory Rights: This policy is offered in addition to, and does not affect, your statutory rights for non-conforming goods under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), also known as the Lemon Law.
ESSEN General Policies
This 100-Night Perfect Sleep Guarantee is specific to mattress purchases. All other terms and conditions as outlined in ESSEN's general policies apply to your purchase. For comprehensive information, please refer to: